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| Support Home Documentation Knowledgebase Help Desk Blog |
| Support Home > Signature > | Tuesday, May 13, 2008 | ||||||||||||||||||||||||||||||||||||||||||||||||||||
Signature Hosting Frequently Asked Questions
http://alpineweb.com/dns/domain_registration_faq.html Is there a Control Panel to manage my Signature account?Yes. To access your Control Panel through the Web:
What features are available for a Signature account?Depending on your plan level you will receive between 50 to 800 MB of disk space (upgradeable via our a la carte ordering system).
Is there a limit to the number of users I can add to my account?Depending on your plan level you may have from 5 to 100 users per account. You may also add up to 20 additional user accounts to any of our Signature plans. [Back to Top] What kinds of tools are available for managing accounts?Your Control Panel provides a comprehensive set of tools in five sections:
How do I get support for my Signature account?The following support resources are available for your Signature account:
Can I access my Signature account through Telnet, SSH, and/or FTP?Yes. You can access your account using Telnet, SSH (Secure Shell), and FTP. See Getting Started for more information on how to connect using either Telnet, SSH, and FTP. [Back to Top] Can I access my account through FrontPage?Yes, if you purchased one of the accounts that supports FrontPage Extensions. See FrontPage Extensions for more information on how to install FrontPage Extensions. The FrontPage Server Extensions must be installed to access your Website using FrontPage. [Back to Top] Is Webmail available for Signature accounts?Yes. To access email using Webmail:
What add-on products are available for Signature?You can purchase additional Disk Space, Bandwidth and Site Users for your Signature account. [Back to Top] Can I use my own SSL certificate?Yes, you can install your own SSL Certificate on your account. See the Digital Certificates section of the Help Files for more information on how to install an SSL Certificate. [Back to Top] Is there Spam filtering available?Yes. Spam filtering is available for your account. The Spam filtering is performed by SpamAssassin. See the Spam Filter Services of the Help Files for more information on how to enable Spam filtering. [Back to Top] Is there virus scanning available?Yes,Virus scanning is available for your account. The virus scanning is performed by ClamAV. See the Virus Scanning Services of the Help Files for more information on how to enable virus scanning. [Back to Top] Is E-Commerce available for my Signature account?Yes, ShopSite is available as an Add-On and many third party E-Commerce applications are supported. For more information see: [Back to Top] Can I subdivide my space and resell it?No. Signature accounts will only work with the main domain. You can have additional domains that point to the Signature Account, these are called domain pointers. For example, you can have the main domain as your_domain.com. Then you can order another a pointer domain of your_other_domain.com; however, it only points to your_domain.com. [Back to Top] How do I change my customer information for my Signature account?To change your customer information:
Changing Your Shell Account's Time ZoneYou can set/modify the time zone for your account. There are two options: the first provides you with a way to change your shell's time zone; the second provides you with a way to change the time zone of your web services. Shell Time ZoneThis feature allows you to set your shell's time zone. This time zone will only be used by certain shell programs (for example, pine). Another big benefit of this feature, any cron jobs you schedule will use this environment variable! To set your shell time zone, choose from among the available time zones in /usr/share/zoneinfo (listed below). Then, add the following to your .cshrc file:setenv TZ [TIME_ZONE]For it to take effect immediately, within your current shell, you must run 'source .cshrc'. For example, if one wanted to set his time zone to Hawaiian Pacific Time, he'd run: %setenv TZ Pacific/HonoluluTo verify, run 'date': %dateHere's a list of the available time zones (notice that the directories contain add'l time zones, e.g. Pacific/Honolulu). [Back to top]%ls -al /usr/share/zoneinfo total 41 drwxr-xr-x 14 root wheel 512 Dec 28 2000 . drwxr-xr-x 26 root wheel 512 Nov 21 2000 .. drwxr-xr-x 2 root wheel 1024 Dec 28 2000 Africa drwxr-xr-x 4 root wheel 2560 Dec 28 2000 America drwxr-xr-x 2 root wheel 512 Dec 28 2000 Antarctica drwxr-xr-x 2 root wheel 512 Dec 28 2000 Arctic drwxr-xr-x 2 root wheel 1536 Dec 28 2000 Asia drwxr-xr-x 2 root wheel 512 Dec 28 2000 Atlantic drwxr-xr-x 2 root wheel 512 Dec 28 2000 Australia -rw-r--r-- 1 root wheel 755 Dec 28 2000 CET -rw-r--r-- 2 root wheel 1279 Dec 28 2000 CST6CDT -rw-r--r-- 1 root wheel 679 Dec 28 2000 EET -rw-r--r-- 3 root wheel 286 Dec 28 2000 EST -rw-r--r-- 3 root wheel 1267 Dec 28 2000 EST5EDT drwxr-xr-x 2 root wheel 1024 Dec 28 2000 Etc drwxr-xr-x 2 root wheel 1024 Dec 28 2000 Europe -rw-r--r-- 1 root wheel 93 Dec 28 2000 Factory -rw-r--r-- 6 root wheel 56 Dec 28 2000 GMT -rw-r--r-- 2 root wheel 130 Dec 28 2000 HST drwxr-xr-x 2 root wheel 512 Dec 28 2000 Indian -rw-r--r-- 1 root wheel 755 Dec 28 2000 MET -rw-r--r-- 2 root wheel 130 Dec 28 2000 MST -rw-r--r-- 3 root wheel 877 Dec 28 2000 MST7MDT -rw-r--r-- 2 root wheel 1017 Dec 28 2000 PST8PDT drwxr-xr-x 2 root wheel 1024 Dec 28 2000 Pacific drwxr-xr-x 2 root wheel 512 Dec 28 2000 SystemV -rw-r--r-- 1 root wheel 679 Dec 28 2000 WET -rw-r--r-- 3 root wheel 1267 Dec 28 2000 posixrules -r--r--r-- 1 root wheel 16380 Dec 28 2000 zone.tab Changing Your Web Service's Time ZoneThe procedure described above will not affect your web services (e.g. Control Panel) or the time stamps in your web server log files. To change this time zone, you must contact Technical Support (support@alpineweb.com). Please provide your account ID (username/login) and your preferred time zone. Can I change the domain name after my Signature Hosting account has been set up and configured?Yes. To change the domain name: Have the DNS records for the domain name pointed to the IP address of your Signature account:
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